COVID-19 SAFETY PROTOCOLS

THE SECURITY AND HEALTH

OF YOU AND YOUR FAMILY IS TOP PRIORITY

Our practice has revised many procedures and protocols designed to ensure your safety and well-being while at the office. The protocols begin the moment you arrive at the clinic. The check-in process has been simplified to limit the amount of time you must spend providing personal information upon arrival at our office. Most of the information we need for your examination will be collected during the process of making an appointment with us over the phone.

When You Arrive At Your Appoinment

Please arrive for your appointment no more than five minutes before the time of your scheduled appointment time, as there are limits on the number of people that can be in the clinic at one time. The front entrance will have hand sanitizer for your use, and the staff will ask you to use it upon entering the building. We encourage all patients to enter the office alone unless accompanied by a parent or guardian. Make sure you bring a mask to your appointment. In the case that you do not have one, we will give you one of our brand new masks.

Please note :

Those who enter or remain in our clinic are required to wear a mask covering their nose, mouth, and under their chin for the duration of their visit. Our staff and patrons' safety is our top priority. If necessary, we reserve the right to refuse entry.

You Are Requested To Reschedule Your Appointment If:

You feel sick or are experiencing one or more of these symptoms: fever, cough, sore throat, shortness of breath, loss of smell or taste.

You have been outside of Washington in the past 14 days

You have been in contact with anyone with COVID-19 in the past 14 days

It is strongly recommended that you do not visit our office if you fall into any of these categories. Please contact us to rebook your appointment. We will be happy to accommodate your needs.

What American Family Vision Clinic Is Doing:

It's important to us that we practice social distancing. You are requested to keep a distance of two metres between you and anyone else in the office during your visit. Signs are posted as reminders, and floor decals are available to aid your navigation.

For times when social distancing is not possible (during your eye exam and an eyewear fitting), we have appropriate PPE available to keep you safe and our staff as well as the optometrists. The items include but are not limited to sneeze shields, face shields, safety eyewear, N95 masks, and gloves.

As part of a new healthy, clean and safe disinfection process, we have implemented the following steps:

Before frames are returned to our frame displays, all eyewear that is tried on is thoroughly cleaned and sanitized in a UV sterilization oven.

We have hand sanitizers available throughout the clinic. Patients are asked to wash their hands upon arrival at the office and wear a face mask. Those who do not have masks will be given one. A supply of fresh gloves will also be available for those patients who prefer to wear them.

We have increased the frequency of disinfecting high touch areas (door handles, chair arms, desktops, etc.).

We will continuously sanitize all examination equipment after each patient.

Staff and optometrists should wash their hands frequently, between each patient interaction, and throughout the day.

limiting contact

We will also continue to seek ways to provide you with the same level of service with fewer points of contact. To find out more information, call our office at (360) 491-2121

Testimonials

Such a nice optician. My grandson is only 4 and needs glasses. We were so sad, but he explained the issues, and we will follow up as he suggested.

Anna P.

I had such a good experience with the clinic. Very friendly staff and doctor, did not have to wait for long to be called, and was treated respectfully. Thanks, American Family.

June S.

Dr. Zurcher has gone above and beyond what any other eye doctor has ever done to figure out what is going on with my eyes. Very happy with American Family Vision.

Christine R.

Family Vision Clinic changed our lives! My daughter was frequently car sick, and she was getting headaches every day, often painful enough that they brought her to tears. We saw a string of doctors and therapists, but we made no progress. Finally, we found Dr. Levi Zurcher and his eye therapist Rain. After ten weeks of eye therapy my daughter no longer gets headaches, and she no longer gets car sick. Daily tears are a thing of the past. I really can’t say enough about this clinic. It was fascinating to watch Dr. Zurcher work. For the first time, someone who knew what they were doing was intently studying my daughter, really trying to figure out all of her eye issues, and his therapist Rain is one of the most patient and lovely people that I’ve ever had the good fortune to meet. We’re finished with eye therapy—yay!—and I have switched to American Family Vision Clinic for all of my family’s other eye health needs.

Lars Wulff

Very professional, yet kind and helpful. They do what they can to make the appointment comfortable. I was running a bit late, I made sure ti call. They were able to switch me with a patient who was already there, they treated me with respect, and helped my son have confidence by getting him the eye care he needed that day. Thank you so much! Would recommend to anyone. It's a blessing that they care enough to work with people who have all different types of insurance from work to state coverage.